Refund and Returns Policy
Introduction
At The UK Sleeping Tablets, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions and procedures for requesting a refund or return. By making a purchase on our website, you agree to the terms set forth in this policy.
Eligibility for Returns
Due to the nature of our products, we generally do not accept returns. However, in specific cases where you receive incorrect, damaged, or defective items, we will gladly address the issue. To be eligible for a return, you must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must contact us within 7 days of receiving your order to initiate a return.
Steps to Request a Return
- Contact Our Support Team: Reach out to our support team at support@theuksleepingtabs.com with your order number, details of the product, and the issue you encountered. Please include photos if the product is damaged or defective.
- Receive Return Instructions: Our support team will review your request and, if approved, provide you with instructions on how to return the item.
- Return the Item: Follow the provided instructions to send the item back to us. Ensure that the item is securely packaged to prevent any damage during transit.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Refundable Items
- Used or opened items.
- Items returned more than 7 days after delivery.
- Products that were purchased with the knowledge that they were non-refundable.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please take the following steps:
- Check Your Bank Account: Sometimes, refunds take time to process and appear in your account.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: Processing times can vary between financial institutions.
- Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at support@uksleepingtabletsuk.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team with your order details.
Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). In such cases, we will cover the return shipping costs.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at: support@uksleepingtabletsuk.com